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Guarantee
Return
Policy
Personalized items that are damaged or defective may be returned for
replacement within 7 days of receiving
the
product. Personalized items may not be returned for refund or exchange.
Shipping & handling fees for
product return are the responsibility of the customer. Merchandise must be
in its original packaging and properly
packaged for shipping. For your own protection, please use a shipping
service that allows items to be tracked.
Returns will not be accepted without a Return Authorization (RA) number,
so please contact us prior to initiating any return.
You may
return new, unopened products within 7 days of delivery for an
exchange or full refund, less shipping
costs.
Please return items
in their original packaging.
Notify us within 7 days of
receiving your order, if
You are not 100% satisfied with
your purchase. We will refund the cost of the product (less the
shipping). If you
received free shipping with
your order, the cost of the original shipping amount we incurred will be
deducted
from the product cost.
A 15% re-stocking charge or $10 fee (whichever is greater) will apply to
all products
returned.
Once we provide you the return authorization and instructions, your
returned products must be received back
within 15 days.
It will take accounting
department 5 business days before they refund your credit card. Only
the original credit
card number used for the
order may be refunded. If that number is no longer available or
expired, we will
contact you with
other options.
Exchanges or Damaged
We pack each item with
care. Sometimes damages can happen during
transport. You may receive a
credit for the damaged
items. All damages or short claims must be made within
3 days of receiving
your shipment. NO CLAIMS WILL BE
ACCEPTED AFTER 3 DAYS.
To arrange an exchange of
the same merchandise OR different merchandise, please
contact Customer
Service immediately toll free
1-800-816-8974. We will gladly give you return
authorization and detailed
instructions for the
exchange. NO EXCHANGE
CLAIMS WILL BE ACCEPTED AFTER 7
DAYS.
Errors
If we make an
error with your order , we will arrange an exchange
for the correct product billed at the
correct product price
and shipping if applicable. The original shipment error will be
refunded 100% including
cost of shipping if
you paid any, when the products are returned to us.
Wedding Style
will not be responsible for any
consequential damages as a result of our error or as a result
of shipping delays due to courier or Customs delays. Our liability is
specifically limited to the value of the
product you purchased, not including shipping costs.
We
reserve the right to request the product to be returned to us for
inspection or correction.
If you make an
error when you place your order online , please email us IMMEDIATELY to make the
correction.
Once orders are processed
and shipped, we will handle the error as an EXCHANGE. A 15%
restocking charge is
applicable to returned products and the cost of
shipping is not refunded.
Personalization
Following directions for personalizing specific products, requesting the
correct spelling, correct dates and
making certain the requested
personalization is error-free in its entirety is the responsibility of the
customer.
Items that are personalized incorrectly due to an error in the
request are not considered defective and cannot
be returned or exchanged.
Please double-check the accuracy of all personalization requests before
completing your purchase.
Pricing
and Product Stock
Every effort is made to assure the accuracy and completeness of this
website and its information. However,
due to the nature of our business, we must reserve the right to make
adjustments or corrections due to errors
or omissions throughout this website. This includes pricing, shipping, and
product description information, changing
market conditions, product discontinuance or typographical or photographic
errors. The website
inventory is updated daily; however, it is possible that items may be in
stock when your order is placed,
but out of stock when the order is packaged to send. The quantity you
order may not be available; you will be
notified in such cases. Prices and items are subject to change without
prior notice.
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